Terms of Service

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Service. By using SendSawa, you represent that you meet these requirements. The Service is intended for business use by merchants, entrepreneurs, and sellers.

• You must provide accurate, complete, and current information when creating your account.
• You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account.
• You must notify us immediately at support@sendsawa.com if you suspect unauthorised access to your account.
• You may not share your account credentials or create accounts on behalf of others without their authorisation.
• We reserve the right to refuse registration or suspend accounts at our discretion.

SendSawa provides tools that allow merchants to create online storefronts, manage products and inventory, receive orders via WhatsApp, and accept payments. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where possible.

You agree not to use the Service to:

• Sell illegal, counterfeit, or prohibited goods or services
• Engage in fraud, deception, or misleading practices towards customers
• Violate any applicable law or regulation, including Nigerian law
• Transmit spam, unsolicited messages, or malicious code
• Attempt to gain unauthorised access to our systems or another user's account
• Reverse-engineer, copy, or create derivative works of the Service
• Use the Service in any way that disrupts, damages, or impairs its operation

We may remove any content or suspend any account that violates these rules without prior notice.

As a merchant using SendSawa, you are solely responsible for:

• The accuracy of your product listings, descriptions, and pricing
• Fulfilling orders and honouring your stated return/refund policies
• All customer interactions and disputes
• Complying with applicable consumer protection, tax, and trade laws in your jurisdiction
• Ensuring you have the right to sell any products listed on your store

The Service, including its design, code, trademarks, and content created by us, is owned by SendSawa and protected by intellectual property laws. You may not use our name, logo, or branding without prior written permission.

You retain ownership of all content you upload to the Service (product images, descriptions, etc.). By uploading content, you grant us a non-exclusive, royalty-free licence to display and host that content solely for the purpose of providing the Service.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

The Service integrates with third-party platforms including WhatsApp, payment processors, and authentication providers. Your use of those services is subject to their own terms and policies. We are not responsible for the availability or conduct of third-party services.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

To the fullest extent permitted by applicable law, SendSawa shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Service — even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid us in the 3 months preceding the claim.

You agree to indemnify and hold harmless SendSawa, its officers, employees, and partners from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the Service, your content, or your violation of these Terms.

You may close your account at any time from your account settings. We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our discretion, with or without notice.

Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law or for legitimate business purposes.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we will also send an email notification. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

If you have questions about these Terms, please contact us: