Legal
Privacy Policy
Last updated: April 17, 2026
SendSawa ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform — including our website, storefront builder, WhatsApp commerce tools, and related services (collectively, the "Service").
By creating an account or using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information you provide directly
- Account information: Your first and last name, business name, email address, and WhatsApp number when you sign up.
- Profile and store data: Business details, product listings, descriptions, pricing, and images you add to your store.
- Payment information: Billing details processed through our payment partners. We do not store full card numbers on our servers.
- Communications: Messages or support requests you send to us.
Information collected automatically
- Usage data: Pages visited, features used, clicks, and session duration.
- Device data: Browser type, operating system, IP address, and referring URLs.
- Cookies and similar technologies: We use session cookies to keep you logged in and analytics cookies to understand how the Service is used. You can disable cookies in your browser settings, though some features may not function properly.
Information from third parties
- Google OAuth: If you sign up or log in with Google, we receive your name, email address, and profile picture from Google. We do not receive your Google password.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account and store
- Process payments and subscriptions
- Send transactional emails (e.g. account confirmation, order notifications)
- Send product updates and promotional communications (you can opt out at any time)
- Provide customer support
- Improve and personalise the Service
- Detect fraud, abuse, and security threats
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. We share information only in the following circumstances:
- Service providers: Trusted third-party vendors who help us operate the Service (e.g. Supabase for database and authentication, email delivery providers, payment processors). These vendors are contractually bound to handle your data securely and only for the purposes we specify.
- Legal requirements: If required by law, court order, or governmental authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.
- With your consent: Any other sharing requires your explicit permission.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls to protect your information. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.
6. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to our processing of your data for marketing purposes.
To exercise any of these rights, contact us at privacy@sendsawa.com.
7. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
8. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will also send an email notification. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
SendSawa
Email: privacy@sendsawa.com